Reordering declined items from the Declined Orders page is a faster way to place new orders for items that vendors declined to fulfill.

Shortcuts

• Hide/Ignore orders in the list
• Reorder all declined orders from all vendors at once
• Reorder all declined items from one specific vendor
• How orders get marked as “Resolved”

1. From the Ordering homepage, go to "Declined Orders".

2. From here, you can see all of the orders that have been previously declined by vendors.

If you wish to hide some of these, swipe left on the card and press "Ignore". This will grey out the card so you can focus on other ones. To "un-ignore" the order, click the blue reverse icon. Click "Ignore all" at the bottom of your screen to ignore all orders.

3. If you'd like to reorder all of your declined items at once (from each vendor displayed in your list of declined orders), then start by clicking "Reorder all declined" at the bottom of your screen.

After selecting "Yes, continue", a new order will be started with all items that have been declined selected for you. From there, you can continue placing your new order as usual. We will automatically match you with new vendors.

4. If you'd like to reorder from one particular previously-declined order, click "See details" on that order. On the popup that appears, click "Reorder Declined Items".

5. You will then be taken to that order's list of items.

On the item you'd like to reorder, click "See options". On the popup that appears, click "Place New Order". You can also reorder all declined items from this vendor at once by clicking "Reorder all Declined" at the bottom of the screen. In both cases, you will be taken to a new order with the previously-declined item/s selected for you.